Your New Role
As the "director of first impressions", you will work in an apartment community office (we call them "Resident Services Centres") or at a Resident Services Desk at a building with a team of professionals responsible for administration, marketing, maintenance and the overall operation of the business. This role puts you at the centre it all, supporting all aspects of both front and back end operations to ensure the smooth operation of the apartment community – maintaining the community Outlook calendar, compiling the daily reports and distributing e-mails from the general inbox. You're also providing front desk services to the community as the resident's first point of contact, which might involve receiving parcels on their behalf, booking amenities and spaces and assisting them with their tenancy-related inquiries including rental payments and maintenance requests. Your winning personality and willingness to go the extra mile for your customers makes you the perfect person to be coordinating and following up on service requests, acting as the resident's point of contact and working with your colleagues to provide answers to their questions.
Because we're a 24/7 business (what real estate company isn't?) this is not an average 9-5 job – this role works from 8am to 8pm on a two-week rotating schedule. You will have the benefit of a consistent work schedule, weekend days off every other week and THREE DAYS OFF IN A ROW on the alternate week. Your first week of training will be conducted during regular daytime hours.
Who You Are
Diversity and inclusion are an integral part of our culture. Attracting, developing and retaining a workforce that reflects the diversity of our clients, tenants and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.
Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance. Greenrock will arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.