Accessibility Policy

Greenrock and our Commitment to Accessibility

How we are committed to accessibility

GPML is committed to being responsive to the needs of all residents, which includes past, perspective and current residents, visitors, members of the community who use our facilities, and other members of the public with disabilities. We strive to provide quality goods and services that are accessible to all. The purpose of this policy is to establish guidelines on providing goods and services to people with disabilities that will facilitate accessibility.

What we do to ensure accessibility

GPML will make reasonable efforts to ensure policies, practices and procedures and the delivery of goods and services provided to persons with disabilities and all our residents are in keeping with the principles of dignity, equity/equality of outcome, independence and integration and we will communicate with people with disabilities in ways that take into account their disability and communication needs.


Assistive Devices: assistive devices are used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the customer service standard. Assistive devices include, but are not limited to wheelchairs, reading machines, recording machines, hearing devices, devices for grasping, and a white cane.

Barrier: as defined by the Accessibility for Ontarians with Disabilities Act, 2005, barrier means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological  barrier, a policy, procedure or a practice.

Disability: as defined by the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code

Service Animals: for the purpose of this policy, a 'service animal' is defined as either:

(i)   A "guide dog," as defined in Section  I  of the Blind Persons Rights' Act; or (ii)  A "service animal" for a person with a disability. For the purpose of this policy, an animal is a service animal for a person with a disability, a) if it is readily apparent that the animal is used by the person for the reasons relating to his or her disability; or (b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Support Person: for the purpose of this policy, a support person is defined as another person who accompanies a person with a disability in order to help him or her with communication, mobility, personal care or medical needs or with access to goods or services.

Assistive Devices

People with disabilities may choose to use their own personal assistive devices while accessing goods and services. GPML acknowledges the importance of these devices and will allow people with disabilities to use their own personal assistive devices to obtain, use or benefit from the services offered by GPML, unless there is a defined risk associated with that use.

Should a person with a disability be unable to access GPML services through the use of their own personal assistive device, GPML will assess service delivery and potential service options to meet the needs of the individual.

GPML staff, third party contractors and others who provide service to residents will be familiar with the assistive devices and other accessibility supports at GPML that will increase the accessibility of our services to people with disabilities.

Service Animals

GPML is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of the premises that are open to the public and other third parties. This includes residents, staff, and visitors to our premises.

Public areas of our premises include common areas such as lobby, laundry facilities, recreational facilities, building office, common eating areas, meeting rooms, etc. Service animals are not permitted in utility rooms or in areas disallowed by law.

The tenant when accompanied by a service animal will be allowed to enter the premise with the animal and keep the animal with them at all times, unless the animal is excluded by law from the premises.

The tenant is responsible for the care, supervision and control of their service animal while on the premises.

Support Persons

GPML is committed to welcoming people with disabilities who are accompanied by a support person.

People with disabilities have the right to have access to their support person while accessing goods and services of GPML.

Notice of Service Disruptions

If there is a temporary disruption  in the availability of services and facilities  used by residents with disabilities (e.g., temporary  loss of elevator service), GPML  will notify the public of the reason for the disruption, the date(s) of disruption, its anticipated duration and a description  of alternative facilities or services, if any, that are available.

This notice may be provided by a variety of methods, depending on the circumstances, and may include postings in conspicuous places at the affected premises (for example, common areas by the elevator, next to the elevator on the main floor), by email, and our resident portal , as well as by other means that will ensure that the notice reaches those persons potentially affected by the temporary disruption.

If the disruption is anticipated, a reasonable amount of advance notice of the disruption will be provided. If the disruption is unexpected, notice will be provided as soon as possible.

Please contact your property management office to provide you with any assistance you may need.

Documentation and Format of Documents

All documents will be provided to individuals, upon request, in an appropriate format.


GPML is committed to providing high quality customer service and wants to continue to enhance and improve the accessibility of our customer service to our residents, visitors, members of the community who use our facilities, and other members of the public with disabilities.

All feedback will be kept in the strictest confidence and will be used to improve customer service.

Feedback can be sent to:

Chief Executive Officer

64 Merton Street

Toronto, Ontario M4S I A I